First Scribe

Thursday, December 3, 2009

When Large Businesses Game the System

There has been a fair amount of news recently about AOL's goal to re-brand its image from one that speaks to poor user experience, mediocre content, and a mailbox full of SPAM to... well I'm not exactly sure what they're transitioning to at the moment. If one were to listen to what current AOL CEO and former Associated Content co-founder Tim Armstrong has to say on the subject, it doesn't sound as if much has changed.

Over the past two weeks, details about AOL's new business model have been slowly revealed to the tech press and it looks as if Armstrong is hedging his bets on rebuilding AOL as a closed provider of in-network link SPAM and junk content.

It's not the freshest or most interesting idea, but it's simple enough to understand; use basic algorithms and automated systems to track the highest queried terms and then assign these terms to contract writers to produce topical content to drive traffic. The theory goes that if you can produce content that covers hot topics and then artificially increase article relevancy and visibility by utilizing inbound links from your own micro-sites, then your new content will be propelled to the top of search engine rankings and your traffic will increase with it. It's a content strategy that's three shades off from being completely honest, and it's one that spammers and malicious sites have been using for years in order to increase visits. It's also the exact model used by in-demand media companies like the aforementioned Associated Content to saturate the web with some of the dullest and most bounce-worthy information imaginable.

Some have already deemed AOL's new strategy as a long-term failure by simply assuming that the search engines will eventually massage out the inherent inadequacies that allow this sort of content to win out in the first place. But the truth of the matter is that junk content is still content, and so as long as the content on a page is coherent and readable, it still has a chance of winning out over far more interesting entries. Answers.com, eHow, and About.com are just three examples of sites that employ similar strategies to the one that AOL is attempting (albeit in a slightly better fashion), and they have yet to be penalized by search engines in any significant way.

This is actually going to be interesting from a search engine marketing standpoint; not only because it allows us to go back over and evaluate our own methodology, but also because AOL's high-profile approach to content creation will give us a window into what the search engines will or won't tolerate over the course of time. There's no doubt that AOL's venture into this area is due to a lack of policing by the search engines. In fact, the entire business model is reliant on the fact that search engines won't make any sweeping or sudden changes to their algorithms. The question now, though, is whether or not this marketing strategy is capable of long-term sustainability.

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Tuesday, September 8, 2009

CraigsList Makes Top-50 Retailer List

The cover story for the STORES.org Favorite 50 online retailers list sees an odd newcomer to the ranks of perennial favorites. We're used to seeing Wal-Mart, eBay and Best Buy at the top of the list but the big surprise is Craigslist debut at No. 25.

Is Craigslist a Retailer?

Interestingly enough, Craigslist's characterization as a retailer is a topic of contention among many retail gurus. The site isn't actually a point of purchase website as we would require of a true online retailer.

Regardless, the STORES list of Favorite 50 online retailers is based upon a a survey of 8,600 customers in June, 2009. The customer is always right!

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Tuesday, July 28, 2009

Verizon to cut 8,000 jobs

Multiple news agencies reported that Verizon plans to cut 8,000 jobs to offset a 21% decline in quarterly profit. In the last 5 months AT&T has cut about 12,000 and Sprint Nextel has pared down another 8,000 people.

That being said, is this the final gasp of the telecom bust of 1999-2000?

Could it be that the historic, copper-telephone cable between us is in the throws of a final cut as the US moves to Voice Over IP connectivity? One thing is for certain, cutting 28,000 jobs in the telecom market doesn't bode well for 3rd quarter employment numbers.

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Monday, July 27, 2009

New First Scribe Website

The First Scribe team is proud to announce the launch of the new web design for www.FirstScribe.com. The design is 2 months in the making so we are happy to see it live!

Check it out at FirstScribe.com!

The new design focuses attention around our three main service areas:
  1. Web Design
  2. Web Development
  3. Search Engine Optimization

Content silos were created to organize visitors to each area of expertise. Please email us with your feedback - we are always happy to receive constructive criticism.

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Tuesday, July 14, 2009

God More Popular Than MSN?

July 6, 2009 marked an important date for Christians when the world's oldest bible went online. The Codex Sinaiticus dates from the 4th century and it is arguably one of the most important texts in all of Christianity. The book contains nearly 800 of the original 1,460 pages, including roughly half of the Old Testament and the entire New Testament.

Pages had been separated from the whole and traveled to institutions across Europe. Starting in 2005, the project coordinators collected the existing pages and scanned each to a digital format. The composition became available online last week.

Instant Popularity

Now, the kicker -

The Codex Sinaiticus received 96.4 million hits in the first 48 hours online.

With some simple math we can extrapolate a number for the entire month. Please know that we recognize that we are taking phenomenal liberties in our analysis so these numbers are dubious at best. But let's not forget that we are talking about God on a Technology blog...

With a little math, presto - 96.4 million in 48 hours converts to 1.45 billion in 30 days

For comparison purposes:

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Monday, July 13, 2009

First Scribe Hiring Again!

There isn't a rock big enough to hide under if you are hoping to avoid the economic climate this year. That being said, First Scribe continues to thrive as a company, hiring our 10th member of the team last month.

Welcome Ben Koren to our Web Development team!

Ben and his wife Amanda recently moved back to the Twin Cities, where they grew up. Prior to moving here, Ben studied Computer Science at Winona State University. It was here he found his passion for web development and server administration.

In his spare time, Ben enjoys time outdoors with his wife, video games, cooking, and home improvement.

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Friday, June 19, 2009

First Scribe is Moving!

First Scribe is proud to announce that we have outgrown our space in Golden Valley and we are on the move! We will close our office at 3pm today and open in our new space Monday morning.

Our new address:

110 Cheshire Lane
Suite 105
Minneapolis, MN 55305

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Thursday, November 20, 2008

First Scribe Completes Pro Bono Web Design For MADD MN

First Scribe is proud to announce the launch of the new website design for the Mothers Against Drunk Drivers, Minnesota Chapter - http://www.maddmn.org/ .

First Scribe Director of SEM, Ken Kralick says, "The old site had been hacked and really needed some help so I thought we could lend a hand with our services. I think MADD is a good cause and hopefully this site will help them in their mission."

The existing site was built on a Content Management System that wasn't ideal for in-house changes and additions. The new site design is modern, Search Engine friendly, easy for MADD staff to update, and best of all for MADD-MN it was pro bono.

About MADD:

Founded in 1980, MADD has helped save more than 300,000 lives since its founding. MADD's mission is to stop drunk driving, support the victims of this violent crime and prevent underage drinking. For more information, visit http://www.maddmn.org/ or call the State Office at 651-523-0802. Twenty-four hour victim assistance is available by calling 1-877-MADD-HELP.

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Monday, July 14, 2008

Top 10 Online Stores By Volume

People in my work and social circles are often asking me who the top 10 online stores are (and how much they sell). That's a tough question to answer because the reported numbers are often voluntary. Furthermore, the Internet Retailer Guide has only been available for a few years - and it's not free.

Top 10 Online Stores By Volume

The top 10 online retailers, by revenue in 2007:
  1. Amazon.com, $14.8 billion
  2. Staples, $5.6 billion
  3. Office Depot, $4.9 billion
  4. Dell, $4.2 billion
  5. HP, $3.36 billion
  6. OfficeMax, $3.16 billion
  7. Apple, $2.7 billion
  8. Sears, $2.59 billion
  9. CDW, $2.41 billion
  10. Newegg.com, $1.9 billion
Source: Internet Retailer Top 500 Guide



Past Top 10 Online Stores By Volume

I worked hard to pull the next numbers together. I finally found the top 10 list from 2000 after a long, exhaustive, 5-minute Internet Search.

The top 10 online retailers, by revenue in 2000:

  1. Wal-Mart - 193.3 billion
  2. Kroger
  3. Home Depot
  4. Sears, Roebuck and Company
  5. Kmart
  6. Albertson's
  7. Target
  8. JCPenny
  9. Costco
  10. Safeway

Other Notable Mentions:

46. Barnes & Noble
66. Amazon.com


Online Revenue For The Top 100 Sites:
  • 1999 - $963.2 Billion
  • 2000 - $1.06 Trillion

Source: Cached Version of About.com Retail Industry News

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Thursday, July 3, 2008

Are Coupons Today's Key To Online Sales?

We at First Scribe don't claim to be economists but we know a tough market when we see one. Bloomberg.com reports the Dow Average's Drop into a bear market and many are feeling the pinch.

How is it affecting online sales?

High gas prices can actually be a boon to online revenue. Online retail studies are showing that nationwide, shoppers are increasingly looking at the Internet earlier in the buying process. Unfortunately, we are seeing numbers down on the Internet as well.

So, what to do about sinking online sales numbers?

If summer is your season and your numbers are down, we don't need to tell you that it's time to move. Here's a few quick ideas to turn some numbers:

  1. Create a coupon with a limited-time offer. Put a big-old button that allows them to email it to a friend. Maybe you give them a better deal for each friend they email (up to a point, obviously). The idea is to get your site under as many noses as possible. A coupon is a tangible item they print/hold during an online purchase.

  2. Offer free shipping or free in-store pickup. Gas prices are a quantifiable issue and free shipping speaks right to the problem. Ten percent off is a great idea but free shipping will save them a trip in the car.

  3. Send 2 email blasts. Split your database in half; send a shipping offer to one half and a percentage off to the other half. Then, measure the results and hit the weak half with the opposite offer.

  4. Make sure everything on your website is in stock and ready to go. People visit your website to buy - not to browse your stock issues. If it's out of stock, get it off the site.

  5. Finally, put something on sale and make sure people know it's On Sale. Get the featured item on your home page change to another item if you don't sell any within 1-2 business days.

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Tuesday, June 24, 2008

Most Popular Google Searches -- Part 2

In January we posted a reference to Google's Zeitgeist - a listing of the previous year's most popular Google searches.

This posting received a lot of search traffic so we decided it was time to add another tidbit.

Back By Popular Demand - Part 2!

It appears that Google has the kinks worked out of their new Google Hot Trends tool. This tool shows you the top 100 most searched terms in the Google search engine. You can even change the date to look at specific days - back to May 15, 2007.

Your Mileage May Vary

I don't know how useful this information is to the general public. I honestly doubt some of the keywords that it displays, such as this beauty ranked #65 on May15, 2007 -

"what clinton aide once felt compelled to explain that “i talked to the white house” meant he talked to some people and not to the building".

We look at the content for trends but I find it very hard to believe that phrase was among the top 100 for the day.

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Wednesday, April 9, 2008

Ken Spends Time With Babe Winkelman!

I had the chance of a lifetime this week when prominent Rochester Goose Guide and friend, Dean Tlougan, invited me to hunt with his group in De Smet, SD. Tlougan is the owner of Premier Flight Guide Service out of Rochester, MN.

Tlougan's guides were charged with taking Babe Winkelman to South Dakota to film a program about Snow Geese.

Snow Geese

Snow Geese are heavily over-populated in Canada and they are destroying large areas of the tundra. Spring hunting is encouraged as wildlife biologists attempt to lower the population.

A Rare Chance To Meet A Celebrity

I am an avid hunter and I grew up watching all the hunting and fishing shows on TV. I especially like the format by Babe Winkelman and company.

Winkelman's programs are much more about conservation and enjoying the outdoors with your family versus the classic "kill" shows on cable TV. His wife Kris is often present in his shows, as is his 11-year-old daughter Karlee.

The Winkelmans really seem to be having fun enjoying the outdoors.

Truth In Advertising

The Winkelmans are downright good people. They have fun and genuinely enjoy what they do.

Over 3 days we hunted hard, ate a lot of junk food and we had a lot to fun. We tried hard but we didn't have an affect on the population of snow geese.

Nate and James, our camera crew, filmed a great deal and they hopefully have enough to make a show of our adventure!

Kudos

Great kudos to Dean Tlougan and his staff at Premier Flight for a great weekend.

Thanks to the developers of Reel Wings and Flagman decoys for giving us the opportunity to field test their latest products. Maybe they can send Ken some more products to "test"!!!

And a special note to Kris and Karlee Winkelman. I can't believe they put up with the weather, boredom, and locker-room talk for 3 days. They complained less than Nate the cameraman!

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Wednesday, January 2, 2008

Most Popular Google Searches

Each year we Internet Marketing types take a break after New Year's to blog about some of our findings from the previous year. A "2007 post-game show" as it were.

No single organization provides us with more Post-game fodder than Google and Google's 2007 Zeitgeist is no exception. What better way to decipher the past year than through the keywords entered into the largest search tool in history?

Our favorite tidbits from 2007:

  1. Top "How To" questions - "What is Love" search volume eclipsed "How to Kiss".

  2. "How to Levitate" makes the list! If Google can define love then it can teach you to levitate also...

  3. Viral marketing works - Transformers is a top keyword for 2007. Producers created stunning visuals, enticing commercials and a viral marketing tactic for their target audience. They created a web interface where visitors could submit a web form and servers would deliver a customized message to a cell phone, directly from Optimus Prime. The interface has been off their site for over a month and people are still searching for the form.

  4. Kids are in charge - Hannah Montana search volume makes the Rolling Stones tour look like it is - over...

  5. The iPhone - The iPhone is everywhere.

Happy New Year from all of us at First Scribe!

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Friday, December 21, 2007

Craig Davis Joins First Scribe

We are happy to announce the arrival of Craig Davis as our newest member to the First Scribe team. Craig is a welcome addition to the web development and search engine optimization teams.

Craig joins us from the mountains of Colorado after spending 4.5 years with Blizzard Internet Marketing.

A lot of people say they know search engine optimization when they really do not. Therefore it's a relief for us when we can find someone who is actually experienced in SEO. Craig is one of those people.

How do we know? Our Lead SEO, Ken Kralick, was the manager who hired Craig to work for Blizzard Internet in 2003. We heard the news that Craig was no longer at Blizzard and moved quickly to add him to our team.

Craig's Experience

Craig received a certificate in Computer Information Systems from Regis College and spent 15 years working for IBM as an Application Programmer on LEASCALC, a program used to calculate hardware and software lease options and rates.

Five years ago he went back to school to learn web design and he's been expanding ever since.

He started working in the Design Department at Blizzard in 2003. He worked in design, development and optimization before being promoted to positions in management and marketing in 2005.

He really enjoys the web world because it is a blend of different skills - creativity, attention to detail, customer service and support, and technical knowledge - and not just writing code, as he did with IBM.

Welcome aboard Craig!

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Thursday, December 20, 2007

First Scribe is Growing!

We trust you have noticed some new names and faces at First Scribe this year.

John Keller joined us back in September.

John has various degrees and certificates in business and web development from St. Cloud State, MCAD and Brown College. His skills have quickly been put to use in the area of Internet Marketing for First Scribe.

John will be updating and optimizing websites, submitting directory submissions and performing other Search Engine Marketing duties as his repertoire expands.

John spent 7 years working for Target corporate performing various business functions. Our small company is a big change in philosophy from Target Corp. but John's fitting in nicely.

Thanks to all of our clients for making 2007 a very busy year for us. We look forward to an exciting year in 2008!

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Tuesday, December 11, 2007

First Scribe Holiday Closure Information

First Scribe will be closed in observance of the holidays on the following dates:
  • Monday, December 24th
  • Tuesday, December 25th
  • Tuesday, January 1st
Please also be aware that you should expect limited services on Wednesday, December 26th and Monday, December 31st.

Servers are monitored 24/7, regardless of office closures. For our VIP clients, First Scribe Support will operate on emergency weekend services. If you should have a hosting emergency, please contact the technical support staff via the contact information listed in your hosting agreement.

All non-emergency calls left at 952-915-1600 will be returned on the next business day.

Happy Holidays from the staff at First Scribe!

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Monday, December 10, 2007

Christmas Sales Building - Will It Be Enough?

Cyber Monday proved to be the start of a high-traffic week with lackluster conversions for our clients. Thanksgiving kicked off a flurry of excited shopping but it appears American wallets are pinched and shoppers are looking for discounts.

The Official Word On The Street

Internet research company comScore Inc. reported this week that total online spending from Nov. 1 - Dec. 7 has reached more than $18 billion, up 18 percent from the same period a year ago.

"It was a terrific kick-start to December, but we expect the upcoming week to be the heaviest online spending week of the holiday season as the procrastinators and late-season deal-seekers come out in earnest," comScore Chairman Gian Fulgoni said in a written statement.

Our Numbers Are Growing

We are seeing online Click Through Rates and Sales Conversion numbers increasing as we approach Christmas. The Monday nearest Dec. 15th generally proves to be the peak of online shopping. The 18th should prove the peak of Christmas shopping in 2007.

Trim The Fat

As we stated in our last post, now is the time to trim the fat from your marketing campaigns. You should have enough data in your PPC campaigns to know what is working and what is not. Cut anything that isn't working - put the money where the buyers are.

Use your traffic data to turn any "Red" marketing efforts into the "Black".

Marketing Tip:

Think Accessories - 2007 budgets are tight so make sure you're selling pushing your accessories and add-ons.

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Wednesday, December 5, 2007

Writing Effective PPC Ad Copy at Christmas

Christmas season is the time for buying online but you need to be smart about your tactics. For online retail sites, traffic is often 50% higher this time of year than any other time. If you aren't careful, your traffic (and ad spend) will raise significantly but it may not lead to sales.

Branding Issues

We often run PPC ads for vanity search terms throughout the year for branding purposes. This practice will often lose effectiveness *for product manufacturers* around this time of year.

Why?

It's difficult to say exactly but I can tell you one thing - we've noticed traffic on the terms go up sharply and the sales rarely follow. ROI drops sharply.

Remember, you don't need to spend PPC money on branding *if* you are #1 on your name in organic listings.


Reconcile Your Data

Example: You may drive more traffic and eventually sell more men's product than women's by a good margin.

Are men buying the men's product? Are you sure?

Christmas time in the fashion industry tends to show women searching men's terms and buying men's product.

So, why do we care? Ad copy, ad copy, ad copy...

Women shoppers have different hot buttons versus men. You need to check the invoices against your traffic and PPC data. Then, write multiple ads around all the hot buttons and refine it every day.

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Thursday, September 6, 2007

iPhone price drop highlights obsolescence

The "neatest, niftiest, coolest gadget ever" that you purchased for $499 less than three months ago is no longer available. That's right, this morning Apple announced that the 4gig iPhone is no longer available and they are slashing the price of the 8gig version from $599 to $399.


Obsolete already?

There are too many variables in the question around "how long does it take a computer to be obsolete?" For most people a computer is never completely useless. You can still type a report on a 286 processor from 1990 but you'll have a tough time finding a printer with 17-year-old drivers.

Although you can still use your mid-range, 2005 Dell computer for many applications, there is a measurable gain in productivity by moving to the same grade produced in 2007.

A few points:

  • In 2003 the state of Texas reported that they plan for a 4-5 year desktop computer life cycle. In 2007, 2-3 years is a common report.
  • By the time you see a computer advertised at a retailer, the next generation is already in test.
  • In 1990 the top of the line IBM PCs ran on an Intel 80386 processor clocked at 4.77MHz, 8-bit I/O buses. In 2007 a mid-range cell phone has many times more processing power.
  • According to a Time Magazine article, an outdated computer is worth roughly $6 in recycled raw materials.
  • Those annoying animated gifs were all the rage in 2003.

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Monday, September 3, 2007

Can a pack mentality help your SEO?

In the wild a pack of wolves thrives from a hierarchy determined by strength and attitude. Not always will the strongest, biggest wolf be the alpha dog. Attitude plays a huge role in your pack rank. When working with an outside client it’s essential to find your role within the “pack.”

Finding the Leader

With most small clients the person in charge of the web site is the owner of the business, with larger clients it could be the president of the company, a marketing manager, an IT manager, or perhaps the web site designer. It’s critical to find out who makes the decisions and who you need to contact to make sure your SEO efforts are productive for the client while still keeping them happy.

Joining the Pack

The use of “we” can be a large part of joining your clients team. Most of the time clients are looking for sales or contacts from the web site. One way to make your client feel more comfortable is to talk like you’re all one team. For ex:

“When we get a contact from the site, what are we going to do with that information?”

With one simple sentence you’ve made your stance clear to your client. I’m part of your team when it comes to the web site, and it’s in all of our best interest to make sure we’re on the same page.

Your Role in the Pack

With some clients you are the alpha dog, you make all the calls on the web site. Typically these clients assume you know best so they just expect an update on what you’re trying to do. With larger clients things aren’t always this simple. There may be a few different sections of the company who want something different from the web site. It’s your job to make sure they know that you only want what’s best for the site.

As an example, Web Designers and SEO folks will frequently disagree with what’s best for a site. Both sides will have to give up something to make a happy medium.

A Large Pack

With larger clients it’s hard to make everyone in the room happy. As much as you might know about SEO or SEM it might not matter to some clients. They still have their comfort zone and might not like some of the changes you have in mind. You need to be clear that there are some things you might be willing to give up in order to get some of your other changes through the pipeline.

If you get traffic levels up, and conversion rates at an acceptable level you’ll be off to a great start in keeping your clients happy.

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Friday, July 6, 2007

First Scribe Renovates Offices

First Scribe has outgrown their current office configuration so we're renovating to regain some space.

Cubicles will be added, the reception area will be configured and a new employee office will be built by Brownsworth office furniture services of Minneapolis. All of the work should be done over the weekend of July 7 & 8 with little interruption to First Scribe activities.

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